We have designed our wealth management process with the client in mind. This is by no means an inflexible, mechanical assembly line but rather a consultative process and an approach that puts the client at the centre-stage.
The starting point in our process is to create a profile of you, covering your personal details, current financial situation, assessing financial risk tolerance and investment objectives. It's a simple discussion where we do more listening than talking. We work on the principle that the more detail we get at this stage, the better our understanding of your needs which will enable us to stay relevant and deliver genuine added value going forward.
A clear understanding of your investment objectives and risk tolerance is at the core of our investment process.
How could we possibly make responsible and suitable investment recommendations for anyone without fully understanding the context?
This is probably the most unglamorous stage of the process, but it may also be the most important. We aim to generate a clear statement of your investment objectives which in turn leads to an equally clear definition of the asset allocation/investment strategy to be pursued. At this stage, we also agree the broad parameters by which our relationship will be governed (i.e. restrictions, limitations, service level, costs). We educate you regarding the trade offs between risk and reward, the investment environment and the forces that may impact on your investments.
This stage of the process is all about getting the balance right. We also spend time considering the most appropriate levels of asset classes and the level of diversification for each individual investor. These key issues are central to meeting the individual's investment objectives. Allocating different weighting and types of assets to individual clients to tailor for their needs is a fundamental process of our strategy. We have our finger on the pulse and have a well-developed understanding of the returns and risks related to investing in different asset classes.
We clearly agree and document all the "ground rules" and investment parameters in advance. Following that, we simply get on with the job of managing the portfolio. This, of course, does not mean that you cannot have an ongoing input to decisions (of course you can, its your money and we never forget that). However, this structure does ensure that your portfolio continues to be actively managed (in line with the pre-agreed mandate) even though you might be busy, travelling or on holiday.
This is also very suitable for not so experienced investors who have little confidence or limited knowledge to get involved in day to day decision making. An experienced and qualified professional will take responsibility for all of that. We have a refreshing approach to implementation, compliance and regulation that makes account set up quick, easy and relatively pain free.
Communication is a hugely important aspect of the Client-Advisor relationship.
So how exactly do we communicate?
Clearly with such a range of different clients, there is no "one size fits all" communication approach. Some clients want lots of communication. Some want very little. Our job is to make judgements on what level of communication you need and how best to deliver it to you. This communication can take the form of face-to-face meetings, phone calls, video-conferences, emails etc. We also try to send any relevant research work and information to clients. You may be provided access to online facilities to view your portfolio 24 x 7, make investment transactions through various platforms and many other facilities depending on the level of service you want from us.
If there's one thing we feel is vital to ensure a positive and enduring relationship, it is regular interaction.
We aim to conduct a thorough review with you where we review all aspects of the portfolio performance versus objectives at least once a year. We review all elements of our service provision from the portfolio to the advice and communication to the administration and reporting. Most importantly, we want to ensure that each client is satisfied with every aspect of our service and take on board your thoughts on how we can improve our service to you. We are always open to constructive criticism.
Following this regular review, it may be determined that we need to refine our investment strategy for you going forward. This is determined through a reassessment of your future income and capital needs, identifying changes in your risk tolerance, investment preferences or indeed market conditions.