Investor Complaints/Grievances/Escalations
| Sr. No. |
Received from |
Pending at the end of last month |
Received |
Resolved |
Total Pending |
Pending complaints > 3 months |
Average Resolution time (in days) |
Reason |
| 1 |
Directly from Investors |
0 |
0 |
0 |
0 |
0 |
NA |
NA |
| 2 |
SEBI (SCORES) |
0 |
0 |
0 |
0 |
0 |
NA |
NA |
| 3 |
Other Sources (if any) |
0 |
0 |
0 |
0 |
0 |
NA |
NA |
|
Grand Total |
0 |
0 |
0 |
0 |
0 |
NA |
NA |
Trend of monthly disposal of complaints
| Sr. No. |
Month |
Carried forward from previous month |
Received |
Resolved |
Pending |
Trend of annual disposal of complaints
| Sr. No. |
Year |
Carried forward from previous month |
Received |
Resolved |
Pending |
Compliance Status
Disclosure with respect to compliance with Annual compliance audit requirement under Regulation 19(3) of
SECURITIES AND EXCHANGE BOARD OF
INDIA (INVESTMENT ADVISERS) REGULATIONS, 2013 for last and current
financial year are as under:
| Sr. No. |
Financial Year |
Compliance Audit Status |
Remarks, If any |
| 1 |
FY 2020-21 |
Conducted |
|
| 2 |
FY 2021-22 |
Conducted |
|
| 3 |
FY 2022-23 |
Conducted |
|
| 4 |
FY 2023-24 |
Conducted |
|
Escalation Matrix
| Details of Designation |
Contact Person Name |
Address where the physical address location |
Contact No. |
Email ID |
Working hours when complainant can call |
| Customer Care |
Atul Mishra |
1, Ambika Estate,
S.V. Road,
Jogeshwari (West),
Mumbai, Maharashtra - 400102, INDIA
|
9820798844 |
atul@amigosfinserv.com |
Mon to Fri - 10 AM to 6 PM |
| Head of Customer Care |
| Compliance Officer |
| CEO |
| Principal Officer |
In case of any complaints, please write to atul@amigosfinserv.com.
Online Dispute Resolution Portal - SMART ODR
Portal (Securities Market Approach for Resolution through ODR Portal)
If your complaint is not resolved to your satisfaction within 21 days, you can raise a complaint in SEBI
Scores website or mobile app.
